Retrieving Device Information for IT Support
Retrieving Device Information for IT Support
In this comprehensive guide, we will walk you through the process of gathering crucial device information from both Windows and Mac operating systems. It's essential to provide accurate information to our IT Support team to receive efficient help.
For Windows Users
Follow the steps mentioned below to find device details on your Windows machine:
Step 1. Press the Windows+R key combination on your keyboard to open the Run command prompt.Step 2. Type the following command, and press Enter or click OK.
- ms-settings:about
Step 3. A new window will appear displaying the critical details - Device name, Device ID, and Product ID. Note these details and provide them to your IT support team.
For Mac Users
Follow the steps below to find device details on your Mac:
Step 1. Click on the Apple icon located in the top-left corner of your screen. From the dropdown menu, choose About This Mac.Step 2. A window will pop up, click on the "More Info" button.
Step 3. Another window will appear which contains essential details such as your device's Name and Serial Number. Provide these details to your IT Support team.
This information aids the IT Support team in troubleshooting and supporting effectively. Retrieve and provide these details with care, ensuring a smooth support process.
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