Installing London ICT Agent for Unattended IT Support on Mac

Installing London ICT Agent for Unattended IT Support on Mac

Introduction

The necessity for robust, uninterrupted IT support is more crucial than ever. Installing the London ICT Agent for unattended access on Mac OS facilitates a seamless connection between IT professionals and users, enabling effective support without requiring physical interaction. This document outlines the steps for installing the London ICT Agent on Mac OS. Users will receive a download link for the agent directly from London ICT.

Step 1: Initiate Download

Click on the download link provided by London ICT and press the 'Download' button to start the download process.

Step 2: Access Downloaded File

Navigate to the Download folder in Finder, and double-click on the 'ZohoAssistInstaller' file.

Step 3: Launch Installer

In the opened window, double-click on the 'InstallerSetup' icon to begin the installation.

Step 4: Confirm Opening

If prompted to confirm the opening of the file, click 'Open' to proceed.

Step 5: Authentication Required

A prompt will ask for your Mac user credentials; your username should already be filled in. Enter your password and click 'OK'.

Step 6: Installation Progress

Observe the installation progress bar and wait until the installation is fully completed.

Step 7: Internet Access Permission

Should the agent require internet access, select 'Open' when prompted.

Step 8: Check Accessibility

Find the Assist agent icon in the top tray, right-click on it, and select 'Check Accessibility'.

Steps 9-12: Granting Permissions

Follow the on-screen instructions to allow Zoho access to your computer's screen and audio, and to enable accessibility features. This involves opening System Settings, toggling the Zoho icon in Screen Recording & System Audio, and Accessibility settings, and entering your password when prompted.




Conclusion

With the installation complete, London ICT's expertise can now access your Mac for IT support purposes, offering you swift and efficient assistance whenever needed.

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